Report | Aug. 7, 2015

U.S. Army Generally Designed Adequate Controls to Monitor Contractor Performance at the King Abdullah II Special Operations Training Center, but Additional Controls Are Needed

DODIG-2015-160

Objective

Our audit objective was to determine whether DoD officials appropriately designed controls to adequately monitor contractor performance for the King Abdullah II Special Operations Training Center (KASOTC) basic life support services contract.

Finding

U.S. Army Central Command and U.S. Army Contracting Command–Rock Island officials generally designed adequate controls to monitor contractor performance on the basic life support services contract at KASOTC; however, we identified some areas for improvement. Specifically, U.S. Army Central Command and U.S. Army Contracting Command–Rock Island officials did not include:

  • controls in the quality assurance surveillance plan or in the contracting officer’s representative monthly report template that required a U.S. Government subject matter expert to review the contractor’s performance in supplying and maintaining electrical services, and U.S. Army Central Command and U.S. Army Contracting Command–Rock Island officials did not provide a reasonable explanation for why this occurred; and
  • language in the performance work statement and quality assurance surveillance plan to ensure adequate contractor performance of dining facility operations because U.S. Army Contracting Command–Rock Island officials stated that they relied on subject matter experts from the requiring activity to review the performance work statement.

Without these controls, personnel at KASOTC are at an increased risk of exposure to hazards. Additionally, if the contractor does not deliver base operations support functions effectively, it could adversely impact the morale and safety of personnel at KASOTC, and degrade the ability of forces to accomplish their missions.

Recommendations

We recommend that the Commanding General, U.S. Army Central Command require U.S. Government subject matter experts to perform regular electrical service inspections to ensure the facilities are maintained and operating according to applicable standards.

Also, we recommend that the Deputy Chief of Staff of the Army, G-4, require the U.S. Army Quartermaster School, Joint Culinary Center of Excellence to review the dining facility services section of the contract and quality assurance surveillance plan. Upon receiving the results of the review, we recommend that the Executive Director, U.S. Army Contracting Command–Rock Island, modify contract documents to implement recommended changes.

Management Comments and Our Response

Comments from the Commanding General, U.S. Army Central Command; the Director of Supply, Deputy Chief of Staff of the Army, G-4; and the Principal Assistant Responsible for Contracting, U.S. Army Contracting Command– Rock Island, addressed all specifics of the recommendations, and no further comments are required.