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Report | July 1, 2025

Audit of the DoD’s Controls over the Processing of Patient Orders in the Military Health System’s MHS GENESIS (Report No. DODIG-2025-121)

Audit

The objective of this audit was to assess the effectiveness of the DoD’s process to monitor and manage scheduling requests routed to the Military Health System’s MHS GENESIS unknown queue.

Patient orders are routed to the unknown queue when MHS GENESIS detects an input error, such as a missing medical treatment facility location or a military medical treatment facility mismatch to the type of order.

  • Office of Inspector General, United States Department of Defense, 4800 Mark Center Drive, Alexandria, VA 22350-1500