What We Did:
The objective of this audit was to determine whether DoD officials effectively used policies, procedures, and data systems to identify Government Travel Charge Card (GTCC) misuse, abuse, or fraud. This report is the second in a series of audits and addresses our findings on the effective use of the Citi Electronic Access System (EAS).
What We Found:
The DoD had ineffective policies, procedures, and Citi EAS reports to identify GTCC misuse, abuse, or potential fraud. Consequently, Component Program Managers (CPMs) and Agency Program Coordinators (APCs) could not or did not use the mandatory reports in the Citi EAS, as required by the GTCC Regulations, for oversight of the DoD GTCC program. This occurred because the Defense Travel Management Office (DTMO) program officials did not provide available information to enable CPMs and APCs to close GTCC accounts for separated personnel; require APCs to transfer personnel in a timely manner; require APCs to transfer or close accounts for cardholders in holding hierarchies; ensure the Citi reports were accurate; or provide specific training and guidance on how to use the mandatory reports to oversee and manage GTCC accounts.
What We Recommend:
We made 21 recommendations to the Director, Defense Support Services Center, requiring the DTMO to distribute the Separations Report for review, develop training, and coordinate with Citi on mandatory report issues.