The purpose of this memorandum is to notify you that we plan to begin the subject evaluation in January 2026. The objective of this evaluation is to assess the effectiveness with which the Washington Headquarters Services (WHS) and Armed Forces Retirement Home (AFRH) received, processed, and addressed hotline complaints related to AFRH administration and personnel, in accordance with DoD and agency policies and procedures. We may revise the objective as the evaluation proceeds, and we will also consider suggestions from management for additional or revised objectives. We plan to perform this evaluation in accordance with the Council of the Inspectors General on Integrity and Efficiency "Quality Standards for Inspection and Evaluation."
We will perform this evaluation at the relevant offices of the Washington Headquarters Services and Armed Forces Retirement Home. We may identify additional locations during the evaluation.