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News | Jan. 23, 2025

Press Release: Audit of the DoD Government Travel Charge Card Program: The Visa IntelliLink Compliance Management System (DODIG-2025-060)

Audit

Inspector General Robert P. Storch announced today that the Department of Defense Office of Inspector General (DoD OIG) released the “Audit of the DoD Government Travel Charge Card Program: The Visa IntelliLink Compliance Management System.”

The DoD OIG found that the DoD’s Government Travel Charge Card (GTCC) program officials did not effectively use policies, procedures, or the Visa IntelliLink Compliance Management data mining system (VICM system) to identify misuse, abuse, or potential fraud.  The Defense Travel Management Office’s (DTMO) implementation and management of the VICM system limited the system’s effectiveness in identifying and assisting reviewers in investigating high-risk GTCC transactions where misuse, abuse, and fraud were more likely.  The DoD OIG found that DoD GTCC program officials did not review for misuse, abuse, or potential fraud:

  • at least 11,000 transactions totaling over $500,000 made at casino ATMs, a mobile applications store, or bars and nightclubs during holidays or some sporting events .
  • nearly 4 million transactions, totaling $1.2 billion, because the responsible officials did not have access to the VICMI.

“Until the Government Travel Charge Card program is compliant with regulations and the DoD implements an effective oversight process, there will be missed opportunities to identify and mitigate misuse, abuse, and potential fraud,” said IG Storch.  “The DoD must take steps to ensure adherence to internal controls to be a good steward of taxpayer dollars.”

The DoD OIG made 15 recommendations to the Director of Defense Support Services Center, requiring DTMO program officials to develop and implement a policy to review completed VICM system compliance cases quarterly to identify merchants associated with misuse, abuse, or potential fraud. 

This is the first of two reports reviewing the DoD Government Travel Charge Card program.  We will issue a separate report that will cover the CitiManager system.

The DoD OIG will monitor the DTMO’s progress toward implementing the recommendations in today’s report.